How did Clients hear about GLASS?

global lead advice
& support service

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The Lead Education and Abatement Design Group
Working to eliminate lead poisoning globally and to protect the
environment from lead in all its uses: past, current and new uses
ABN 25 819 463 114

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Annual Report from the Global Lead Advice & Support Service (GLASS)
to SA Dept of Health & NSW Health & DEC
incorporating Quarterly Reports June 2004 to May 2005

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How did Clients hear about GLASS?

Because the last remaining information and referral officer, Elizabeth O'Brien continues to ask each caller how they heard about our service it is possible to find out the impact of individual media items, government department web-links and referral listings for GLASS and note the huge impact (41% of all new clients) of our own website in notifying people of the existence of the Service. The table below would seem to indicate that the web is the major way of researching lead these days but the relatively low numbers of callers who found our contact details on government websites (especially Council websites) is indicative of a much greater potential for web-links from government websites to www.lead.org.au in the future.

Table 6: New Client By Media Event – Summary (From 1/6/04 To 31/5/05)

Media Type	Number of	% of media	% of all
	Clients	invoked	clients
TV	4	0%	0%
Radio	2	0%	0%
Internet (other than LEAD Gp/govt)	169	19%	14%
Magazine	14	2%	1%
Newspaper	17	2%	1%
Telstra information	15	2%	1%
LEAD Gp info (non-web)	78	9%	6%
Community information	2	0%	0%
EPA/LRC information	18	2%	1%
Govt other info	6	1%	0%
Business information	5	1%	0%
Other print	1	0%	0%
Council information	3	0%	0%
Council internet	1	0%	0%
Govt internet (except council)	57	6%	5%
LEAD Gp internet	510	56%	41%
Other	1	0%	0%
Media invoked new clients	903	100%	73%
Total New Clients	1230

Table 7: New Clients by WOM – Summary (1/6/04 to 31/5/05)

WOM Type	Number of	% of WOM	% of all
	Clients	invoked	clients
Business	109	27%	9%
Council	11	3%	1%
Education Facility	5	1%	0%
Federal Govt	17	4%	1%
Govt - other	34	9%	3%
Health	19	5%	2%
LEAD Group	86	22%	7%
Media Contact	3	1%	0%
NGO - other	36	9%	3%
NSW Govt	51	13%	4%
Other	28	7%	2%
WOM invoked new clients	399	100%	32%
Total New Clients	1230

FEEDBACK REGISTER REPORT

Please see Appendix 12 for some examples of feedback the organization received from various callers this year.

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