Feedback Register Report (1/6/04 to 31/05/05)

Call	Positive	Description	Resolved How	Resolved
200406025	Yes	Campaigner: "Congratulations, Elizabeth!! You are indeed one of the most deserving folks of recognition that I know in the field. we are very proud of you here in america & know you will continue to work for Australia's children
200406080	Yes	"Congratulations on the Website. Extremely clear and precise. Your outstanding phone manner [Elizabeth O'Brien] was a fresh change from the many poor contacts we make everday" says father of chromium & cobalt
200406166	Yes	"Chris Huxtable from Demand did a brilliant job removing fibreglass batts and ceiling dust for me & I can't praise him enough for the cleanliness of the place, the time taken & willingness to explain everything" says happy
200406214	Yes	"Elizabeth thankyou you're a wonderful person. I've been reading about you in the newspaper (UNAA WED Award article "Visionary led the way") and my family was always renovating when I was young & I've been backward all my life and suffer from depression."
200407121	Yes	"I've spent days on the phone trying to locate someone with your depth of knowledge - thankyou so much for your help. Other people I spoke to would like to have helped - they just knew nothing about renting and lead" says young
200408258	Yes	"Thankyou for your time and the great service you provide" says renovator with young baby who accidentally found www.lead.org.au when looking to buy a sander for his 1954 rental home.
200409068	Yes	"Thankyou [EOB] for all your time and help. I really had no idea that lead poisoning is still possible or that there is no regulatory control over the lead content in paint on musical instruments" says father of baby who sucked on a	After having diarrhoea & vomiting for 6 days, the baby was taken to a children's hospital for a blood lead test	28/9/04
200409077	No	"Pollution Line said they have no guidelines for ceiling dust removal so I should look up the Yellow Pp for asbestos removal but I said asbestos removalists don't actually vacuum dust & she agreed & said to call LASA -	Caller was advised of the Australian Dust Removalists Association (ADRA) website at www.adra.com.au so he could employ an ADRA member who will follow the ADRA Code of Practice for	29/9/04
200501063	Yes	Incoming email: "Thank you very much Elizabeth, your email [re: how to safely handle and where to recycle lead flashing from the roof of my house in Melbourne] really helped.....Regards"
200501220	No	"I tried in the Yellow Pages to find a ceiling dust removalist in Sydney and they don't even have a heading for it and I think they have a lot to answer for - it's clearly a money-making operation - not one designed to help you find	Second letter to Yellow Pages requesting a heading will be put on the agenda of the next ADRA (Australian Dust Removalists Association) meeting.	31/1/05