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The LEAD Group Inc
The Lead Education and Abatement Design Group
Working to eliminate lead poisoning globally and to protect the
environment from lead in all its uses: past, current and new uses
ABN 25 819 463 114
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Annual Report from the Global Lead Advice & Support Service (GLASS)
to SA Dept of Health & NSW Health & DEC
incorporating Quarterly Reports June 2004 to May 2005

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bell system lead poisoning
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Visitor Number

 

How did Clients hear about GLASS?

Because the last remaining information and referral officer, Elizabeth O'Brien continues to ask each caller how they heard about our service it is possible to find out the impact of individual media items, government department web-links and referral listings for GLASS and note the huge impact (41% of all new clients) of our own website in notifying people of the existence of the Service. The table below would seem to indicate that the web is the major way of researching lead these days but the relatively low numbers of callers who found our contact details on government websites (especially Council websites) is indicative of a much greater potential for web-links from government websites to www.lead.org.au in the future.

Table 6: New Client By Media Event Summary (From 1/6/04 To 31/5/05)

Media Type Number of % of media % of all
  Clients invoked clients
TV 4 0% 0%
Radio 2 0% 0%
Internet (other than LEAD Gp/govt) 169 19% 14%
Magazine 14 2% 1%
Newspaper 17 2% 1%
Telstra information 15 2% 1%
LEAD Gp info (non-web) 78 9% 6%
Community information 2 0% 0%
EPA/LRC information 18 2% 1%
Govt other info 6 1% 0%
Business information 5 1% 0%
Other print 1 0% 0%
Council information 3 0% 0%
Council internet 1 0% 0%
Govt internet (except council) 57 6% 5%
LEAD Gp internet 510 56% 41%
Other 1 0% 0%
Media invoked new clients 903 100% 73%
Total New Clients 1230    

Table 7: New Clients by WOM Summary (1/6/04 to 31/5/05)

WOM Type Number of % of WOM % of all
  Clients invoked clients
Business 109 27% 9%
Council 11 3% 1%
Education Facility 5 1% 0%
Federal Govt 17 4% 1%
Govt - other 34 9% 3%
Health 19 5% 2%
LEAD Group 86 22% 7%
Media Contact 3 1% 0%
NGO - other 36 9% 3%
NSW Govt 51 13% 4%
Other 28 7% 2%
WOM invoked new clients 399 100% 32%
Total New Clients 1230    

FEEDBACK REGISTER REPORT

Please see Appendix 12 for some examples of feedback the organization received from various callers this year.

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Last Updated 31 May 2013
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