from the Global Lead Advice & Support Service (GLASS)
Activities Undertaken to Inform SA & NSW Residents of GLASS Services
GLASS re-contacted the National Poisons Information Centre in Sydney to remind them that callers from anywhere in Australia who inquire about lead poisoning could be referred to the Global Lead Advice and Support Service. GLASS was listed in the hard copy of the Adelaide White Pages this year following on from last year’s LASA entry and GLASS was listed in the Sydney White and Yellow pages as usual, although anyone with web access has been able to find the White Pages and Yellow Pages on-line LEAD Group entries for some years.
GLASS is constantly approached by journalists and writers for information and in return we request a link to our website which often results in calls (email or phone) to GLASS or a mention of the GLASS and/or our website. This year saw a lot more web advertising for volunteers with responses coming from NSW, South Australia, Victoria and overseas. The following ways of finding out about GLASS were reported by our callers for the first time this year:
FEEDBACK REGISTER REPORT
Please see Appendix 12 for some examples of feedback the organization received from various callers this year.
A total of 35,899 lead information products were distributed this FY from which 6,639 were written by the NSW Government. This is an enormous increase of spreading out material compared to the last FY when only a total of 5,019 lead publications published by the NSW Government were distributed. Please see Appendix 13 for further detailed information.
All incoming information is questioned as to the credibility of its source and as far as possible, is investigated by seeking the references cited.
If the reference cited for a particular piece of information is not web-published, then we proceed to the next stage of contacting an author of a journal article in order to verify or disprove a statement made in the press for instance. We have systematically added Australian lead experts to our Technical Advisory Board over the years and are happy that constant interchanges to gain their views ensure scientific soundness of advisory materials.
During this financial year a major improvement to the efficiency of information service provision took place requiring firstly the conversion of our Access database to an SQL database. This enabled the following searchable databases to be added to our website to allow people to easily locate their own library articles from the 1640 online articles now entered in the GLASS database and answers on topics of interest in the list of 641 Questions from callers and Answers written by staff over the years:
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Updated 31 May 2013
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