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Annual Report from the Global Lead Advice & Support Service (GLASS)
to SA Dept of Health & NSW Health & DEC
incorporating Quarterly Reports June 2004 to May 2005

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Visitor Number

 

Callers using the Global Lead Advice & Support Service (GLASS)

Table 1:
Number Of Calls In Report 
Period By State
(01/06/04 to 31/05/05)

State

Calls

%

NSW

Overseas

VIC

QLD

AU1

ACT

SA

WA

TAS

NT

2182

671

486

187

149

117

90

73

12

1

54.99

16.91

12.25

4.71

3.76

2.95

2.27

1.84

0.30

0.03

Total

3968

 

1 email contacts from Australia who gave no state of residence

 

Table 2:
Number Of Calls In Report
Period By State
(1/06/95 to 31/05/96)

State

Calls

%

NSW

VIC

QLD

ACT

WA

SA

TAS

Overseas

NT

2941

337

277

127

68

67

47

20

11

75.51%

8.65%

7.11%

3.26%

1.75%

1.72%

1.21%

0.51%
0.28%

Total

3895

The organisation received 3,968 calls in total in this report year. 1,786 (45%) were from outside NSW including 671 (17%) calls made from overseas. Please see also the graphic in Appendix 2 that shows all calls from Interstate.

Tables 1 and 2 show the number of callers in the respective report period (the first and last years of our 10 year period of government funding) by state. This FY there had been 3,968 callers in total. From which 55% were from NSW compared to the year 1995/96 where 76% of all callers came from NSW. In 1995/96 there were only 0.5% overseas callers compared to 17% of callers from overseas in this year. This comparison clearly states that the importance of our Lead Advice and Support Service deserves the term Global as we call it officially ‘GLASS’ since the International lead poisoning day that took place in October 2004.

Figure 1: Graph of 10 years of calls to GLASS
10yr.jpg (90429 bytes)
(Please see also Appendix 3: Table of 10 years of calls to GLASS)

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Last Updated 31 May 2013
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